1. Introduction
At Ziad Photos, we strive to ensure that our customers are satisfied with their purchases. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.
2. Eligibility for Returns
- Returns are accepted only for products that are defective, damaged during delivery, or incorrect items.
- Returns must be initiated within 7 days of receiving the product.
- Products must be returned in their original condition, with all packaging, accessories, and documentation intact.
3. Non-Returnable Items
- Products that are not defective or damaged cannot be returned.
- Any product that has been used, altered, or mishandled is not eligible for return.
4. Return Process
- Contact Ziad Photos at [email protected] within 7 days of delivery to report any defective or damaged product.
- Provide your order number, a description of the issue, and photographic evidence of the defect or damage.
- Upon approval, instructions for returning the product will be provided.
5. Refunds
- Refunds are processed after the returned product has been inspected and approved by our team.
- Please allow 7–10 business days for the refund process to be completed after the returned product is received.
6. Exchange Policy
- If a replacement is requested, Ziad Photos will send a replacement product subject to availability.
- Exchange requests must also be made within 7 days of receiving the original product.
7. Shipping Costs
- Customers are responsible for the cost of returning the product, unless the return is due to our error (defective/damaged item or incorrect order).
8. Contact Us
For any questions or assistance regarding returns and refunds, please contact us at:
Email: [email protected]