1. Introduction
Ziad Photos is committed to delivering your photography equipment safely and on time. This Shipping Policy explains how we process and deliver orders, including estimated timelines and responsibilities.
2. Order Processing
- All orders are processed within 1–2 business days after the order is confirmed.
- Since Ziad Photos operates on a cash-on-delivery (COD) basis, orders are confirmed once the delivery details are verified.
3. Delivery Timelines
- Standard delivery time is 3–7 business days depending on the customer’s location.
- Delivery times may vary due to factors beyond our control, such as courier delays, public holidays, or remote delivery locations.
- Customers will be notified in case of any significant delay in delivery.
4. Shipping Charges
- Shipping charges, if any, will be clearly indicated at the time of placing the order.
- Some locations may be eligible for free delivery, which will be mentioned during checkout.
5. Order Tracking
- Customers can contact us at [email protected] to get updates on their order status.
- While we strive to provide timely delivery, exact delivery times cannot be guaranteed.
6. Delivery Responsibility
- Customers are responsible for providing accurate delivery details, including name, address, and contact number.
- Ziad Photos is not liable for delays or non-delivery due to incorrect or incomplete address information.
7. Damaged or Lost Shipments
- If a product is damaged during shipping, please notify us within 7 days of delivery.
- For lost shipments, Ziad Photos will coordinate with the courier to resolve the issue promptly.
8. Contact Information
For any questions regarding shipping or delivery, please contact us at:
Email: [email protected]